Terms of Service

1. Cleaning Services

TSU Cleaning provides professional residential and commercial cleaning services in Chicago and surrounding service areas.

Services may include:

• Carpet cleaning
• Area and rug cleaning
• Upholstery and furniture cleaning
• Mattress cleaning
• House cleaning
• Deep cleaning
• Move-in and move-out cleaning
• Other cleaning services offered or agreed upon at the time of booking

Service availability may depend on location, material, condition, accessibility, scheduling, and the requested scope of work.

2. Quotes and Pricing

Certain services may be advertised with starting prices. A starting price is not necessarily the final price for every job.

The final price may depend on factors such as:

• Type and number of items to be cleaned
• Size of the cleaning area
• Material or fiber type
• Requested services
• Accessibility
• Additional services requested by the customer

For carpet and upholstery cleaning, our currently advertised pricing starts at $130.

We will provide or confirm the final price before cleaning begins.

Once we provide and confirm a fixed price for the agreed scope of work, we will not increase that price simply because the item or area is dirtier than expected.

If you request additional work or services that were not included in the original quote, we may provide a revised price for the additional work before performing it.

You are never obligated to proceed with additional services that you did not approve.

3. Free Quotes

Quote requests submitted through our website, by phone, or by text are free and do not obligate you to purchase services.

In some cases, we may need additional information, photographs, measurements, or an in-person inspection before confirming a final price.

4. New Client Discount

New customers may be eligible for 10% off their first cleaning service, as advertised on our website.

Unless otherwise stated:

• The discount applies to the customer's first eligible cleaning service with TSU Cleaning.
• The discount applies once per customer or household.
• The discount cannot be exchanged for cash.
• Other promotions may not be combined with the discount unless we specifically agree otherwise.

If different promotional terms are clearly stated in an advertisement or written quote, those specific promotional terms will apply.

5. Scheduling and Appointments

Appointments are subject to availability.

We may provide an estimated arrival time or arrival window when your appointment is scheduled.

Because travel conditions, previous appointments, weather, building access, and other circumstances may affect arrival times, reasonable delays may occasionally occur.

If we need to materially change an appointment time, we will make reasonable efforts to contact you.

Customers are responsible for providing accurate:

• Name and contact information
• Service address
• Access instructions
• Information about the items or areas to be cleaned

If you need to reschedule or cancel an appointment, please contact us as soon as reasonably possible.

6. Access to the Property

The customer is responsible for providing reasonable and safe access to the property and the areas being cleaned.

Please tell us in advance about:

• Access restrictions
• Parking restrictions
• Building requirements
• Pets
• Delicate or valuable items
• Known damage
• Special materials or surfaces
• Any condition that may affect safe performance of the service

We may decline or stop work if conditions are unsafe or if performing the requested service could reasonably cause damage.

7. Carpet, Rug and Upholstery Cleaning

Before cleaning, we may inspect the material, fiber, fabric, backing, construction, stains, wear, or existing damage and select an appropriate cleaning method.

Cleaning results vary depending on factors including:

• Age and condition
• Fiber or fabric type
• Permanent staining
• Previous cleaning or chemical treatments
• Wear, fading, discoloration, or damage
• Contamination that has penetrated deeply into padding, foam, backing, or other materials

We do not guarantee that every stain, odor, discoloration, or pre-existing condition can be completely removed.

Where we believe a stain, odor, or other condition may not be fully removable, we will make reasonable efforts to explain what result is realistic.

8. 24-Hour Re-Clean Guarantee

We want customers to be satisfied with the work we perform.

If an area we cleaned is not right, contact us within 24 hours after completion of the service and explain the issue.

When appropriate, we will return and re-clean the affected area at no additional cleaning charge, consistent with the Fix-It-Free guarantee advertised on our carpet and upholstery pages.

The re-clean guarantee applies to work included in the original service.

It does not require us to:

• Perform additional services that were not originally purchased
• Repair pre-existing damage
• Correct normal wear, fading, discoloration, or permanent material damage
• Address new stains, spills, contamination, or damage occurring after our service

If complete removal of a particular stain or condition was identified before service as unlikely or impossible, the re-clean guarantee does not constitute a guarantee that it can subsequently be removed.

9. Damage and Our Responsibility

We take reasonable care when performing services in your home or business.

If you believe TSU Cleaning caused damage during the performance of an agreed cleaning service, please contact us promptly so that we can inspect and address the issue.

Where TSU Cleaning is responsible for direct physical damage caused while performing the service, we will work with you in good faith to make the situation right, which may include appropriate repair, replacement, reimbursement, or another reasonable resolution depending on the circumstances.

This does not apply to damage or deterioration resulting from pre-existing conditions, hidden defects, normal wear, unstable materials, improper prior treatments, or conditions that existed before our service.

10. Pre-Existing Conditions

Customers should inform us of known damage or unusual conditions before cleaning begins.

Examples may include:

• Loose seams
• Tears
• Color fading
• Water damage
• Weak or deteriorated fibers
• Previous chemical damage
• Unstable dyes
• Existing stains
• Damaged backing
• Delicate, antique, specialty, or previously repaired materials

Cleaning can sometimes reveal pre-existing damage, discoloration, wear, or other conditions that were less visible before dirt or residue was removed.

11. Drying Times

Drying times are estimates and may vary based on:

• Material
• Humidity
• Temperature
• Ventilation
• Cleaning method
• Amount of moisture required
• Condition and construction of the item

We may provide recommendations regarding ventilation, furniture use, or when the cleaned area can be safely used again.

12. Customer Responsibilities

You agree to provide information that is reasonably accurate and complete when requesting or receiving our services.

Unless otherwise agreed, customers are responsible for securing or identifying unusually valuable, fragile, or irreplaceable items before cleaning begins.

Please follow any reasonable after-care instructions provided by the cleaner.

13. Payment

Payment is due according to the terms communicated when your service is booked or completed.

You are responsible for payment for services that you authorized and that we performed.

We will not charge you for additional cleaning services that you did not authorize.

14. Communications

When you submit a quote request or provide us with your contact information, you authorize TSU Cleaning to contact you regarding your inquiry, quote, appointment, or requested service.

We may contact you by:

• Phone
• Email
• Text message

Message and data rates may apply to SMS communications.

You may reply STOP to opt out of non-essential text messages.

Consent to receive marketing communications is not a condition of purchasing our services.

For information about how we collect and process personal information, please see our Privacy Policy.

15. Website Content

We make reasonable efforts to keep information on our websites accurate and current.

However, service availability, pricing, promotions, descriptions, service areas, business hours, and other information may change from time to time.

A website quote, starting price, example, photograph, or description does not create a guarantee beyond the specific terms confirmed for your service.

16. Before-and-After Results

Photographs and examples displayed on our websites may illustrate results achieved on previous cleaning jobs.

Every property, material, stain, and cleaning situation is different.

Previous results do not guarantee identical results for every customer.

17. Third-Party Services and Links

Our websites may contain links to or use services provided by third parties, including mapping, analytics, advertising, communications, scheduling, or other technology providers.

We are not responsible for the content or independent practices of third-party websites or services.

18. Limitation of Liability

To the fullest extent permitted by applicable law, TSU Cleaning will not be liable for indirect, incidental, special, or consequential damages arising solely from the use of our website.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

These Terms do not eliminate any specific written commitment or guarantee that TSU Cleaning has expressly provided to a customer for an agreed service.

19. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law principles.

Any dispute relating to these Terms or our services will be handled in accordance with applicable law.

20. Changes to These Terms

We may update these Terms periodically.

When changes are made, the revised version will be posted on this page and the “Last Updated” date will be updated.

Your continued use of our website or services after an update is subject to the version of the Terms then in effect.

21. Contact Us

Questions about these Terms may be directed to: